Resume for Cecil Jerome Lauderdale

Directory Home | Print | How To Print? | Download | Login Cecil Jerome Lauderdale Address Not Published Online Waco, TX 76705 cell: Cell Not Published Online elemental_jazz AT hotmail DOT com OBJECTIVE I am an individual well-versed in the hotel industry, having worked for the world largest hotel chain, as well as the most diverse. I excel at customer service and strive to learn new ways to please every customer I interact with. I approach challenges with a lot of gusto, and have no problem working outside of my comfort zone. I would like a position where I can continue to learn, and have no ceiling for improvement. SKILLS Microsoft Office Windows 95-Vista Mac OSX Internet Explorer Mozilla Profit Manager Night Vision Check-Inn Mitel SX-50 Switchboard 10-key adding machine EXPERIENCE Econo Lodge Inn & Suites, Waco, TX Guest Services Manager, January, 2009 to Present Ran day to day operations of the hotel, including but not limited to: credit card batching, on-line survey system, and travel agent invoices. Hired, scheduled, and trained front desk staff as well as handled all guest satisfactions issues. Also, ran detailed night audit as well as went over all night audit packs done every day.   Best Western Inn of Nacogdoches, Nacogdoches, TX Front Desk Staff, July, 2008 to December, 2008 I checked guests in and out as well as handled basic reservations. Also handled minor guest satisfaction issues, and did light desk and lobby cleaning.   Best Western Northpark Inn, Nacogdoches, TX Front Desk Staff, July, 2006 to August, 2007 Very basic front desk duties involved checking guests in and out, making and canceling reservations, and doing basic night audit. Also, set up morning breakfast and handled nighttime guest satisfaction issues.   EDUCATION La Vega High School, Bellmead, TX High School Diploma, May, 2002 Marching Band - 4 years Varsity Football - 2 years Junior Varsity Baseball - 3 years Varsity Soccer - 1 year UIL Journalism - 1 year Gained extensive leadership skills through final two years of marching band as head drum major. Guided marching band to first Division I rating in 15 years and first consecutive Division I ratings in school history.

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