Resume for LATHAN JEROME RITTER

Directory Home | Print | How To Print? | Download | Login LATHAN JEROME RITTER Address Not Published Online Baltimore, MD. Home: Phone Not Published Online Cell: Cell Not Published Online lathan2 AT comcast DOT net Objective To secure a challenging and rewarding position with a progressive organization which will utilize my proven abilities to their fullest. Skills 20+ years of customer service and sales experience. Able to work effectively within a variety of organizational structures. A history of career advancement and increased responsibilities. Functional in basic office PC skills as well as proprietary software programs. Experience Triangle Sign & Service, LLC., Baltimore, MD. March, 2009 - August, 2009 Project Manager / National Service Representative Managed service requests from National Retail Customers. Act as the liason between the local installer and the retail customer. Track and execute the progress of the service request from start to finish. Issue PO's for materials and services needed. Process invoices for payment and negotiate pricing.   Kenseal Construction Products, Baltimore, MD. September, 2006 - September, 2007 Inside Sales Phone / counter sales. Warehouse transfers shipping and receiving (daily). Purchase Orders receiving (daily). All aspects of the tint operation. All warehouse grounds and facility maintenance. Manage warehouse personnel (time, vacation, safety etc.). Maintain stock and order all product samples and color charts. Close daily at 4:30PM.   Form Services, Inc., Baltimore, MD. 1993 - September, 2006 Inside Sales / Customer Service Representative Responsible for initial and on-going training and motivation of all sales agents. Adept in assessment, analysis and prioritization of all qualityassurance matters. Electronic product specification research, inventory control and shipping/receiving duties. Technical support for all rental and sales materials. Responsible for PC based quotes, sales order entry and billing invoices. Manage multiple vendor relationships.   Form Services, Inc., Baltimore, MD. 1990 - 1993 Warehouse / Office Clerk PC based sales from walk-in customers, telephone customers and outside salespersons. Point of Sale transaction entry. Interfaced with management on customer inquiries and product enhancements.   Form Services, Inc., Baltimore, MD. March, 1985 - 1990 Inventory Control Specialist Responsible for categorizing construction materials and other products. Liaison with sales staff to coordinate pick-up and delivery of materials in a timely manner. Forecast product stock quantities based upon projected sales volumes. Work closely with suppliers in order to maintain adherence to strict product quality standards.   Education Brooklyn Park Jr. / Sr. High School, Baltimore, MD. 1982 DIPLOMA AWARDED   Systems and Software Windows 98 Windows XP Windows Vista MS Excel MS Word MS Internet Explorer FACTS 7.5 Distribution Software Traverse Accounting Software ACT! 2000 References Larry Boldt Operations Manager, Form Services, Inc. 410-247-9500 Stephen Altshuler Vice President, Triangle Sign & Service, LLC. 443-297-5050 John Miller Sales Manager, Triangle Sign & Service LLC. 410-242-5300 James Rathell National Service Manager, Triangle Sign & Service LLC. 443-297-5027

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